All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Free Standard shipping is available for all products via Australia Post.
Express shipping rates will be calculated and displayed at checkout.
Please note Australia Post Express next day delivery is not offered at this time due to Covid-19 delays. Australia Post are experiencing an extremely high volume of parcels and have advised that orders may take longer than usual especially Standard Postage.
We offer local delivery to the area seen in the map below. You will receive an email within 2 business days after receiving your order confirmation email which will let you know an estimate for when your order will be delivered (To be delivered within 4 business days in most cases).
If you require a next day delivery but are outside of this area, please email us at email@example.com and we will do our best to help you.
Unfortunately, we do not offer in-store pickup.
Unfortunately, we do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Unfortunately, we do not have any control over Australia Post delivery times.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Unfortunately, we are unable to shop to P.O. Boxes.